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IPIB Monthly Column - Government Response to Record Requests (Chapter 22)

Monday, February 15, 2016

What should a government body do when a records request is received? 

The Iowa Code provides only basic direction for responding to a records request.  Requests should be fulfilled in a timely manner unless an injunction is being sought pursuant to Iowa Code section 22.8.

Best practices suggest that the record custodian should acknowledge receipt of the request as soon as possible, preferably the same day.  If the government body has a policy concerning record requests, such as a fee schedule, that information should be provided with the acknowledgement. 

Sometimes the record release may be unavoidably delayed, such as difficulty in finding the records or a legal review.  If the records release may be delayed, the reasons for any delay and the anticipated date for release should be communicated. 

A government body should have a procedure in place to avoid delays due to vacation schedules, medical situations, and holidays.  This may require designating an assistant custodian who can respond to requests when the legal custodian is absent.

Opinions, rulings, FAQs, monthly columns, and training documents are available on the IPIB website –  Questions for the IPIB can be posted on the website or by calling 515-725-1781.


Facts and Figures for January 2016 and for 2016 year-to-date:

During the month of January 2016, 55 contacts were made with the Iowa Public Information Board office.

TYPE                                           January 2016                                       2016 Year-To-Date          

Formal complaints                              9                                                           9                               

Formal opinions                                  0                                                           0                                 

Declaratory orders                              0                                                           0           

Informal complaints                            4                                                            4                   

Informal requests                              47                                                          47          

Miscellaneous                                     4                                                          4

TOTALS:                                          64                                                         64


Who can contact the IPIB and how long does it take?

Any person can contact the IPIB for assistance by telephone (515-725-1781), by email ( or website (  So far, in 2016, 64 identifiable people have contacted the IPIB.  Of these, 49% were private citizens, 45% were government officials or employees, and 6% were members of the media.

In the month of January 2016, 73% of the incoming contacts were resolved the first day, 5% were resolved in one to five days, and 22% were resolved in six or more days.

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Printed from the website on September 23, 2021 at 7:19pm.